Contact Us

celufilmfest About Us



GET IN TOUCH

Our Customer Happiness Team is just a team of 3 gals (plus Ollie the pup!) and we really appreciate your love and support! If you have a question about your order, need help styling an outfit or just want to say hi, we'd love to hear from you!

We'll get back to you as soon as we can within 1-2 business days. Note our office is closed on weekends and holidays.  

Chat with our team (available during business hours):
Start a live chat 

Email our Customer Happiness Team:
sales@celufilmfest.com

 

COVID DELAYS

We are seeing delays for all US and CA shipping timelines. Just a gentle reminder that our postal carriers are working extremely hard during this time, however we will most likely continue to see delays with shipping due to a massive influx in packages right now for postal carriers, combined with Covid social distancing guidelines which limits the amount of workers at each time. 

If you need your package quicker, we recommend upgrading to express shipping during checkout.

 

COMMONLY ASKED QUESTIONS

When will my order ship?

All in-stock orders ship out of our Vancouver, Canada office within 2-3 business days. You’ll receive an email with tracking info once shipped. Orders with personalized pieces ship within 3-4 weeks. Orders with pre-order items will not ship until everything on the order is available.


What's your return policy?

We want you to be happy with your jewels! We will gladly accept new and unworn jewelry within 60 days of the order date for a refund or credit. Allow 3-4 weeks for your package to return to our office. Refunds are processed within 1 week of receiving them back. Note that sale items, personalized pieces, and final sale promotions are a final sale and cannot be returned. See our full return policy here.

 

HELPFUL LINKS

Looking for something? You might be able to find your answers below! Visit the pages for information on ordering and shipping times, requesting a return, styling help, gifting and more! 

Orders and Shipping
Return Policy
FAQs